FrequentlyAsked Question / Exact Problem
“Customer 360 shows ‘There is currently no information available for this customer’ even
though this customer has multiple bills.”
Affected Tenant / Context
Super Saravana Stores (primary incident). Can occur on any tenant after a migration or after a new ClickHouse sync is run
Root Cause
Customer 360 reads from ClickHouse (CH). If a migration step was missed or CH data was not updated during a server/data migration, the customer records exist in PostgreSQL but are absent from CH. The UI queries CH and returns nothing, showing the “no information” message.
Common Debugging Steps (For CS Team)
- Verify with 2–3 different mobile numbers. If all show the same message, it’s a data
migration issue — escalate. - If only 1–2 customers affected, it could be a data entry issue. Check if the mobile number is
correct. - Check if the tenant recently went through a migration or server change.
- Note the tenant name, mobile numbers tested, and the approximate date the issue started.
Fix Made & Developer Conclusion
Migration work done by Taruun Prasath G S (paired with Dharshini). Data was synced from PG to CH. Customer 360 returned to normal after migration completion. Verified by Kumaresan.
Exact Dev to Reach Out To
Taruun Prasath G S — Customer 360 migration fix
Dharshini — CH data sync, paired on this fix